Policies

Thank you for respecting our policies at Be Well Boston. They are in place to protect our business and therapists as well as the interests of the clients.


24 hour cancellation policy:

We have a 24 hour cancellation policy. If you are not able to provide this notice, you will be charged in full, unless we are able to fill the cancelled appointment opening, in which case you will not be charged.  This policy applies to appointments made same day as well.

If an appointment is cancelled within two hours of it’s start time, or if you “no show” for an appointment, meaning no notice at all is given, then full fee will be charged.

When you book a session with us, you are reserving time with a therapist who works a limited number of hours per week as to provide you with the highest quality service. We take great pride in our business and therapists, and ask you to do the same. One missed session has a greatly impacts our therapists and small business. We thank you in advance for your understanding.

We understand that emergencies and illnesses do occur, and we will assess these situations on a case by case basis. If you are sick please let us know! You will not be charged for a cancelled appointment due to fever, flu or bad cold.

No Shows:

Same as 24 hour cancellation policy above. Appointment reminders are sent as a courtesy, it is up to each individual client to keep track of their appointments, which can be easily accessed by logging into our online scheduler, or emailing/calling our office.

Late Arrivals:

When a client is running late, we reserve the right to shorten the session by the amount of time missed. We must adhere to this in order to prevent back ups, as well as to allow the therapists time to fulfill their schedules without rushing.

 

We thank you for your understanding, and as always please contact us with any questions.